New Patients

Thank you for being here! We’re looking forward to meeting you!

If you sumitted your New Patient appointment request using our online form, we’ll call you within 24 – 48 hours to ask you questions about your chief concern and other information we may need.

Please fill your online medical history and consent forms through the link sent in your confirmation appointment email. These forms must be filled out prior to your first session. If they are not, we will need to re-schedule your appointment but you will still be responsible for the full cost of the appointment.

Please allow at least 30 minutes to fill out the medical history and consent forms.

Payments for visits will be taken in advance of your appointment.

You will need to pay a deposit to secure your new patient appointment.

Cancellation Policy for New Patients

There is a $50 deposit to schedule new patient appointments that will be credited towards your new patient visit. As a courtesy to other patients and to our practitioner, please notify us 1 week in advance if you cannot keep your appointment.

All cancellation notices given less than 1 week prior to new patient appointments will lose their $50 deposit. All missed appointments or cancellation notices given less than 2 days before your appointment will be responsible for the full cost of the appointment. Valid emergencies are, of course, an exception.

Please keep in mind that this time has been set aside for you and cannot be used for anyone else if you do not give advance notice. Thank you for your understanding.

How to prepare for your Virtual Visit

You will get a confirmation for your scheduled appointment with a video link to click at the time of your visit. Please allow at least 15 minutes before your scheduled appointment to test the link and check into the video conference.

Make sure you allow permission for your mic and video. You can usually find this under your settings on your phone or on your laptop.

You do not need to download the app to join the visit as long as you are accessing the link from your browser. If you are using Mac or iPhone, use a Safari browser. For PC or Android, it use a Chrome browser.

If you have any problems or have questions, please call our clinic as soon as possible.

What to expect at your Virtual Visit

During our visit, we will be talking about your health condition in detail as if we were talking in person. So please be in a private place where you can answer Melissa’s questions.

Part of Melissa’s diagnosis of your condition includes looking at your tongue.

Please send us a clear picture of your tongue under natural or bright light. 1-2 pictures of your tongue should be sufficient. 

For Dermatology patients:

Before your scheduled visit, please send Melissa pictures of affected areas.

Please take clear pictures of the affected areas using natural light. Go near a window during the day to take pictures or under bright white light.

Take a picture of the affected area from different angles.

Please send enough pictures so Melissa can get a clear picture of your condition, but not too many.

After your virtual session, you can make an appointment for your in-person visit at the clinic.

Please read How to Prepare for your In-Person Visit.

Please read our COVID-19 Policies and Pre-screening questions.

Thank you and we look forward to meeting you!